Frequently Asked Questions

Trade UK is a credit account offering up to 60 days credit to help you with that all-important cash flow. Use the account to help you purchase what you need, when you need it, from hundreds of locations nationwide. We can offer flexible credit limits depending on your requirements and can also provide additional cards for your employees to make things as easy for you as possible.

You can use your Trade UK card at any B&Q, TradePoint, Screwfix, Plumbfix or Electricfix store. You can also use it to make purchases online at DIY.com and Screwfix.com or by phoning the Screwfix Contact Centre on 0333 011 2112 or TradePoint Contact Centre on 0333 004 9999

To find your nearest store visit either Screwfix.com or DIY.com for B&Q.

We are open Monday to Friday 8:00am - 6:00pm and Saturday 9:00am - 1:00pm.

For store purchases you need to make sure you have your Trade UK card with you. If your organisation requires a valid purchase order to be quoted on your invoices, please ensure that you are able to provide one when prompted at the point of sale.

You can also use your Trade UK card to place orders over the telephone. You can contact the Screwfix Contact Centre on 0333 011 2112 or TradePoint Contact Centre on 0333 004 9999. All you will need to do is quote the card number and the purchase order number where required.

To use your Trade UK card online on either the Screwfix, B&Q or TradePoint websites then just select Trade UK as the method of payment at the online checkout, just the same as using your credit card.

Invoices will usually be made available usually within 48hrs of your purchase and you will receive a notification by email informing you when the invoice is ready for download from your online account. You will also be issued a statement and request for payment once a month, which can also be downloaded though your online account in the same way as your invoices.

A Trade UK card is a card that enables you to purchase goods and pay off the due balance every month.

A TradePoint card is a discount card which gives you preferential trade prices on your purchases at B&Q and TradePoint stores and can be used in conjunction with your Trade UK card.

You can print off your statements and invoices by going online to the "Statement and invoices" pages within the account management website. Here you will be able to select to view your recent invoices and statements.

You will need to contact the store where you made the purchase and they will be happy to help you. The contact number can be found on your till receipt. You are also able to find the contact details of each store on the Screwfix.com and DIY.com websites.

The quickest and most convenient way to pay your statements is by setting up a Direct Debit. To do this, send an email including your account name and Trade Credit account number to us at admin@contact.trade.co.uk with a request to set your account up on Direct Debit; we'll then issue you a new Direct Debit mandate to complete and return before we get you set up. Alternatively, it's also possible to pay your account using the online management website in the Make a Card Payment section.

Finally, a payment can be made by bank transfer using the following bank details: sort code 40-11-60 and account number 31354760, with a payee name of Screwfix Direct Limited. Please ensure when making a bank transfer that you include your Trade Credit account number as a reference on the payment, and forward any remittances to remittances@contact.trade.co.uk.

There are 2 ways to set up a direct debit on your account:

1. Call us on 0330 678 3041
2. Post your Direct Debit instruction to:

Worldline IT Services UK Ltd Re Trade Credit,
1 Trinity Court,
Broadlands,
WOLVERHAMPTON,
West Midlands,
WV10 6UH,
United Kingdom

To download the Direct Debit form please click here.

We will set up the Direct Debit with your bank and payments will be taken on or just after the 1st of the month.

Please ensure you continue to pay by other methods until the Direct Debit is active with your bank.

Don't forget, the quickest and most convenient way to pay your statements is by setting up a Direct Debit; to do this, send an email including your account name and Trade Credit account number to us at admin@contact.trade.co.uk with a request to set your account up on Direct Debit; we'll then issue you a new Direct Debit mandate to complete and return before we get you set up. When we collect a payment via Direct Debit we will allocate the payment against the oldest invoices first. If you're making a payment through the online management website in the Make a Card Payment section, you can easily choose which invoice you wish to make the payment against. Alternatively, if you're making a payment by sending us a bank transfer, please ensure that you include your Trade Credit account number as a reference on the payment, and forward any remittances to remittances@contact.trade.co.uk.

Part payments may not be allocated automatically to your account. Whilst we will endeavor to match the payment to the correct invoices, this could sit unallocated on your account while we try to do so, so it is important that you send us the remittance advice. In the meantime the payment will still be taken into consideration when calculating your outstanding balance.

The payment will usually show on your account within 24 hours after you submit it (or 48 hours if you make payment on a Sunday).

You are able to update your address using the 'Manage My Account' section within the account management website.

You can request additional cards for your employees using the account management website. Alternatively, registered account holders can request new cards by email, or call our Customer Services team. All new cards will be sent within 7-10 days to the registered address for that account.

Please give us a call on 0330 678 3041 and we can take a look into this for you. Please have the relevant invoice number to hand when you call to allow us to answer your questions as quickly as possible.

You can report this to Trade UK on 0330 678 3041 who will cancel the lost card and re-issue you with a new one. New cards will take between 7-10 days to arrive. You are also able to cancel the card yourself online through the 'Manage My Cards' facility.

Let us know as soon as an employee leaves the company and we will be able to cancel the card immediately and any further attempted transactions will be declined. You are also able to cancel the card yourself online through the 'Manage My Cards' facility.

You should have received an email and/or letter containing the registration code you need to register online at https://www.credit.trade.co.uk.

You'll also need to confirm your credit limit to complete the registration. This can be found on your latest statement. Please ensure you enter it as it appears including the £ symbol and any commas e.g. £10,000.

If you have already registered your account and you're experiencing issues logging into your new online account, you can reset your password at https://www.credit.trade.co.uk/Secure/ForgottenDetails.aspx.

You can find your available account balance by selecting 'Manage account > Account details' in the web portal when you're signed in.